Do you really need a contact center in addition to Microsoft Teams Phone?
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Not every organization with a high volume of calls immediately needs a contact center. Sometimes Microsoft Teams Phone is sufficient. Sometimes a certified contact center solution is necessary. We help you make the right choice, independent of vendor or software brand.
365 Phone Contact Center
Many organizations purchase too much contact center
Anyone looking for a contact center solution is quickly presented with dozens of providers, demos, and features. Skill-based routing, omnichannel, AI agents, dashboards, workforce management, and quality monitoring sound impressive, but are not always necessary.
The key question isn't which software you choose. The main question is: Which customer interactions do you want to improve? Only then do we determine whether Microsoft Teams Phone is sufficient, or if a contact center platform truly adds value....
Often, Teams Phone is already more than enough
Teams Phone
Many organizations think they need a contact center, while Microsoft Teams Phone already covers most needs. For many SMBs, municipalities, healthcare institutions, and service providers, this is often sufficient for being professionally reachable.
- Central accessibility numbers
- Menus (IVR)
- Queues
- Call forwarding groups
- Calling from PC, mobile, and fixed workstation
- Availability of employees
- Basic level reporting
- Integration with Microsoft 365
365 Phone Contact Center
The software is not the focus. Your question is the focus.
At 365 Phone, we don't believe in standard advice. We always start with your organization, processes, employees, and customers. Only then do we determine which solution best fits.
Write your text here.. That is why we work vendor agnostic. We can deliver, integrate, and manage various contact center solutions within Microsoft Teams. The choice of a supplier is not determined by commercial interests, but by the functional and organizational needs of the customer..
"Good advice doesn't start with software. It begins with understanding the customer."
Our approach
First understand. Then advise. Then implement.
Step 1 — Analysis
How does customer contact take place today?
Step 2 — Consultation
Is Teams Phone sufficient, or is a contact center advisable?
Step 3 — Implementation
Implementation of the chosen solution within Microsoft Teams.
Step 1 — Analysis
How does customer contact take place today?
Step 2 — Consultation
Is Teams Phone sufficient, or is a contact center advisable?
Step 3 — Implementation
Implementation of the chosen solution within Microsoft Teams.