Teams Telephony without a project. Just live.
Professionally reachable via Microsoft Teams, with business numbers, smart call flows, and predictable monthly costs.
What challenges is your organization facing?
Accessibility is more than just telephony. It pertains to how customers, suppliers, and colleagues experience your organization. Do you recognize one or more of these challenges? Then it's time to look at accessibility differently.
Poorly accessible
Customers expect direct contact with the right person. Missed calls, long wait times, or endless transfers lead to frustration for both customers and employees. Professional availability begins with a clear structure in which calls are directed to the right place immediately.
The telephone exchange no longer fits today
Hybrid work requires modern communication. Many organizations now work entirely in Microsoft Teams, while telephony still runs on a separate phone system. This results in additional management, double costs, and a fragmented user experience.
Customer information is not available during calls
You want to know who's calling when you answer. Employees lose valuable time searching for customer data, orders, or previous contact moments. By connecting telephony with CRM, ERP, and service management systems, direct context is provided during every call.
No insight into availability
You feel it can be better, but don't know where. How many calls are missed? When do queues form? Which teams are overloaded? Without insights, accessibility is based on assumptions rather than facts.
Work and private life overlap
Business accessibility should be organized professionally. When employees use their mobile numbers for customer contact, the lines between work and private life blur. With business numbers via Teams, the organization remains reachable, regardless of who is working or changes roles.
Managing takes too much time
IT must be able to innovate, not just maintain. Traditional telephony often requires specialized knowledge, separate management portals, and external vendors. A modern solution makes management simpler, more predictable, and better scalable.
Professional accessibility goes beyond telephony.
Customers want fast assistance. Employees want to collaborate easily. Management wants insight and control. That’s why we don't focus on phone numbers or central systems, but on the complete journey of an incoming call.
Step 1 — Accessible
Every call reaches the right destination. Business numbers, smart routing, opening hours, queues, and Teams Telephony together form the foundation for professional accessibility.
Step 2 — Context
Employees immediately know who is calling. By integrating telephony with CRM, ERP, and service management systems, direct insight into the customer, contact history, and ongoing matters is created.
Step 3 — Insight
Improve accessibility based on facts. Real-time dashboards and reports reveal opportunities to be faster, better, and more consistently accessible.
Step 1 — Accessible
Every call reaches the right destination. Business numbers, smart routing, opening hours, queues, and Teams Telephony together form the foundation for professional accessibility.
Step 2 — Context
Employees immediately know who is calling. By integrating telephony with CRM, ERP, and service management systems, direct insight into the customer, contact history, and ongoing matters is created.
Step 3 — Insight
Improve accessibility based on facts. Real-time dashboards and reports reveal opportunities to be faster, better, and more consistently accessible.
Many organizations are starting to replace their telephone systems. But the real value is realized when accessibility, customer context, and management information converge in one modern solution. That is precisely why 365 Phone is built from Connect, Flow, and Insight.
Many organizations are beginning to replace their telephone systems. However, the real benefit arises when accessibility, customer context, and management information come together in one modern solution. That is exactly why 365 Phone is built from Connect, Flow, and Insight.
For whom
Our solutions
A solution for every stage of accessibility. Whether you want to replace your phone system, display customer information during calls, or manage accessibility. 365 Phone grows with the needs of your organization.
365 Phone Connect
Professionally available. Replace your phone system with Microsoft Teams to ensure every call reaches the right place. Ideal for organizations seeking a modern foundation for accessibility.
Discover 365 Phone Connect →365 Phone Flow
Customer context during conversations. Provide employees with direct insights into customer information by connecting telephony with CRM, ERP, and service management systems. Ideal for organizations that want to provide faster and more personalized assistance.
Discover Flow →365 Phone Insight
Focusing on accessibility. Make accessibility measurable with dashboards, reports, and KPIs for management and team leaders. Ideal for organizations looking to optimize based on facts.
Discover Insight →From being accessible to customer context and management information. This is how accessibility grows with the ambitions of your organization.
Start with what you need today and expand when your organization is ready for the next step.
100% Microsoft 365
Why organizations choose 365 Phone
Quick live
No months-long implementations. Start with a proven setup and scale up when your organization is ready.
One workspace
Calling, chatting, meeting, and collaborating from Microsoft Teams.
Business Accessibility
Work and personal life remain separate thanks to business numbers and central accessibility.
Integration with your systems
Connect telephony to CRM, ERP, and service management solutions for more context during conversations.
Insights and guidance
Make accessibility measurable with dashboards, reports, and KPIs.
Predictable costs
A clear monthly investment without large telecom projects or unexpected surprises.
Latest 365 Phone news
Accessibility becomes truly valuable when technology, processes, and people come together in one solution.
Many organizations want to be more accessible but are not looking forward to a complex telecom project. That's why 365 Phone combines the power of Microsoft Teams with a practical approach to business accessibility. No separate systems, complex implementations, or unclear choices. Just a solution that works for employees, customers, and management. The positioning of 365 Phone revolves around professional accessibility via Teams, a product-based approach, and a growth path from Connect to Flow and Insight.
Why do organizations choose us?
More than just technology. A good telephony solution starts with the technology but becomes successful only when employees actually use it. That's why we combine Microsoft expertise from the 365 Angels with practical guidance, management, and support.
Schedule a conversationMicrosoft Expertise
Specialist in Microsoft Teams, Teams Telephony, and modern workplaces.
The Netherlands & Belgium
Local support and experience with organizations in both the Netherlands and Belgium.
From Implementation to Management
One partner for setup, support, management, and further development.
Practical & Human-Centered
No complex telecom projects, but solutions that employees immediately understand and use.
What would you like to know about 365 Phone?
Whether you want to replace your phone system or simply be more reachable via Microsoft Teams. Below, we answer the questions we most frequently receive. The selected themes align with the previously developed FAQ structure for 365 Phone.
365 Phone helps organizations maintain professional accessibility through Microsoft Teams. With business numbers, smart routing, and a solution that scales with your need for accessibility, customer context, and insight.
Teams Telephony is the technology. 365 Phone adds proven configuration, management, support, and a logical growth path to it.
In almost all situations, existing phone numbers can be retained. During an introductory meeting, we will explore the options for your organization together.
365 Phone is designed for quick and standardized activation. The lead time depends on your current situation, preferences, and any number migrations. A lead time of days is more realistic than weeks.
No. Often only a part of the organization has a telephonic role. Think of sales, service, reception, back office, or management. This keeps the solution clear and cost-efficient.
Connect helps organizations maintain professional accessibility. Flow adds customer context during conversations. Insight makes accessibility measurable with dashboards and reports. Together, they form a logical growth path.
No. 365 Phone is designed for organizations that value professional accessibility and want to grow without complex telecom projects.
No. Organizational reachability is set up through business numbers. Employees can work mobile via Teams, while keeping work and private life clearly separated.
Yes. You can start with professional accessibility and later grow into customer context, dashboards, reports, and future AI functionalities when your organization is ready for it.
You don't have to solve accessibility alone.
Whether you want to replace your phone system, gain better insights into accessibility, or take the first step towards modern customer contact. We are happy to brainstorm with you and demonstrate which approach best suits your organization. What you can expect is: insight into your current situation, advice on accessibility, customer contact, and Teams, a suitable growth path from Connect to Flow and Insight, not a sales pitch, but an honest advisory conversation.