Microsoft 365 expertise easily available through C-smart
Local authorities face major challenges in communication, collaboration, and digital service delivery. Through the C-smart framework agreement, cities, municipalities, and other public organizations can easily leverage the specialized Microsoft 365 expertise of 365 Angels. From advice and analysis to implementation, adoption, and management.
Why purchase through C-smart?
Thanks to the C-smart framework agreement, local administrations can easily utilize the specialized Microsoft 365 services from 365 Angels. The purchase is processed through SoftwareOne, while 365 Angels is responsible for consulting, implementation, adoption, and guidance.
Quick start
Avoid time-consuming procurement processes and utilize an existing purchasing route. This way, you can respond faster and initiate projects when your organization needs it.
Correct and compliant
Purchases are conducted under the agreements of the C-smart framework contract. This provides clarity on the process and helps local administrations procure services in a correct and transparent manner.
One trusted approach
Collaborate with a Microsoft partner that supports local governments with communication, collaboration, and digital transformation.
How does the purchase process work?
Simple from inquiry to assignment. Through C-smart, local governments can easily and compliantly utilize the specialized Microsoft 365 services of 365 Angels. The purchase is made through SoftwareOne, while 365 Angels handles the guidance and execution of the assignment.
Step 1 — Introduction and exploration
During a no-obligation consultation, we discuss your challenges, objectives, and ambitions. Together, we determine which services, products, or solutions best align with your organization.
Step 2 — Proposal and alignment
Based on the exploration, we will develop an appropriate proposal with a clear scope, approach, and expected outcomes.
Step 3 — Ordering via SoftwareOne
After approval, the assignment is processed administratively through SoftwareOne within the C-smart framework agreement.
Step 4 — Execution by 365 Angels
Our consultants guide your organization through the agreed-upon services, from analysis and advice to implementation, adoption, and support.
Step 1 — Introduction and exploration
During a no-obligation consultation, we discuss your challenges, objectives, and ambitions. Together, we determine which services, products, or solutions best align with your organization.
Step 2 — Proposal and alignment
Based on the exploration, we will develop an appropriate proposal with a clear scope, approach, and expected outcomes.
Step 3 — Ordering via SoftwareOne
After approval, the assignment is processed administratively through SoftwareOne within the C-smart framework agreement.
Step 4 — Execution by 365 Angels
Our consultants guide your organization through the agreed-upon services, from analysis and advice to implementation, adoption, and support.
Which Microsoft 365 solutions are available through C-smart?
Through the C-smart framework agreement, local governments can utilize the specialized Microsoft 365 solutions from 365 Angels. Whether it's about modern telephony, optimal accessibility, or service insight, our solutions help organizations collaborate more efficiently and better serve residents.
365 Phone Connect
Modernize your telephony environment with Microsoft Teams. 365 Phone Connect supports local governments in the transition to a flexible, future-proof telephony solution that seamlessly integrates with Microsoft 365.
More information365 Phone Flow
Improve the accessibility of citizens and employees with intelligent call flows, queues, menus, and contact center functionalities. Ideal for reception, civil affairs, and customer contact environments in combination with a case management system like LB365.
More information365 Phone Insight
Gain insight into availability, waiting times, call handling, and service delivery. With dashboards and reports, 365 Phone Insight supports data-driven decision-making and continuous optimization.
Lees meerWhy local governments choose 365 Angels
365 Angels combines in-depth Microsoft 365 expertise with extensive experience in local governments. This means we understand not only the technology but also the organizational challenges related to accessibility, collaboration, service delivery, and change.
Schedule a conversationExperience within local governments
Our consultants assist cities, municipalities, and intermunicipal organizations with issues related to communication, telephony, adoption, and digital transformation.
Specialized in Microsoft 365
We focus exclusively on solutions within the Microsoft ecosystem. This enables your organization to benefit from up-to-date knowledge, proven approaches, and specialized guidance.
People and technology
Successful change is not just about technology. That's why we devote as much attention to users, processes, and adoption as we do to the technical implementation.
From strategy to execution
Whether it's an exploratory analysis, a Teams Telephony project, or the optimization of an existing environment: we guide organizations from the initial idea to lasting results.
Stronger together with SoftwareOne
To optimally support local governments, 365 Angels and SoftwareOne closely collaborate within the C-smart ecosystem. SoftwareOne handles purchasing and contractual processing within the framework agreement, while 365 Angels provides expertise, guidance, and execution.
This way, local governments benefit from a straightforward purchasing route and direct access to specialized Microsoft 365 knowledge and experience within the public sector.
Ready to get started?
Do you want to discover which Microsoft 365 solutions best fit your organization?
Our specialists are happy to collaborate on accessibility, Teams Telephony, contact center functionality, and digital collaboration within your administration. Together, we'll explore which solutions are available via C-smart and how your organization can easily utilize them.
Frequently Asked Questions
Do you have any questions about purchasing Microsoft 365 services via C-smart? Below we answer the questions we most frequently receive from local governments.
The purchase of services within this framework agreement is conducted through SoftwareOne. 365 Angels is responsible for the expertise, guidance, and execution of the assignment.
No. Thanks to the C-smart framework agreement, local governments can use an existing and compliant purchasing route.
Through C-smart, 365 Phone Connect, 365 Phone Flow, and 365 Phone Insight are available, supplemented with advice, implementation, training, and adoption support.
No. In addition to Teams Telephony, we also support local governments with accessibility, contact center solutions, Microsoft 365 adoption, and digital transformation.
Absolutely. We typically start with a no-obligation Explore conversation where we jointly explore the challenges, objectives, and opportunities.
Yes. Our consultants support various cities, municipalities, and public organizations in Belgium and the Netherlands in the areas of communication, collaboration, and Microsoft 365.
No. When your organization uses the C-smart framework agreement CSMRTSOFT23B and the desired service falls within the scope of this framework agreement, a separate procurement procedure is generally no longer necessary. This significantly simplifies and accelerates the purchasing process.
Flemish regulations provide different procurement thresholds for public contracts. However, when a local administration uses a valid framework agreement such as CSMRTSOFT23B, it can procure services within the conditions of that framework contract without initiating a new procurement procedure itself.