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Analytics 365 en Clobba groeien naar elkaar toe
Tollring heeft Analytics 365 versie 2 gelanceerd. Deze release vormt de eerste stap in het samenbrengen van Analytics 365 en Clobba binnen één toekomstbestendig platform voor Microsoft Teams Telefonie. Organisaties krijgen hierdoor meer inzicht in bereikbaarheid, wachtrijen en klantcontacten. Een interessante ontwikkeling voor gemeenten, zorginstellingen en bedrijven die Teams Telefonie strategisch inzetten.
16 September 2026
Teams Phone Agent:
the missing link between Teams Telephony and a contact center.
13 September 2026
Success stories
Recent Cases
From Tendfor KCC to Microsoft Teams Telephony with Dynamics 365 Contact Center
OVAM wanted to modernize its KCC environment. The existing Tendfor solution no longer met the desire to assist citizens more quickly, personally, and scalably. Additionally, OVAM sought closer integration with Dynamics 365 and a platform that intuitively supports employees and facilitates hybrid working.
Insights into telephony behavior and accessibility with Clobba
The municipality of Sittard-Geleen needed more control over telephony behavior and accessibility, particularly within the Customer Contact Center (KCC). Functional administrators lacked insight into the use of Microsoft Teams telephony and couldn't adequately support business inquiries with data.
Deep Dives
Microsoft Technology
Shared Call History in Microsoft Teams: this way no customer inquiry goes unnoticed
With a single shared overview of conversations, missed calls, and voicemail, teams gain better control over customer contact, making follow-up much easier.
What and how? Call Flow Visualizer
What is Call Flow Visualizer? And how does it work?