Good news for organizations that use Microsoft Teams Telephony seriously.
Tollring has released a new version of Analytics 365. This release marks the first step towards further integration of the well-known Clobba functionalities within a future-oriented analytics platform.
For 365 Angels customers, this mainly means that the capabilities for insight, reporting, and optimization of Teams Telephony are further expanded. The updated user interface makes it easier to monitor the performance of queues, receptions, contact centers, and employees. Additionally, new dashboards, wallboards, and KPIs have been added to help organizations continuously improve their accessibility and service.
What does this mean for our customers?
More and more organizations see Teams Telephony not as a technical system, but as an essential part of their service. Consider:
Municipalities that want to improve their accessibility to residents
Healthcare organizations that want insight into telephonic services
Educational institutions that want to organize receptions and service desks more efficiently
Companies that want to professionalize customer contact and internal collaboration further
The development of Analytics 365 aligns well with this by providing more insight into:
Queue performance
Accessibility of teams and departments
Customer and citizen contacts
Employee workload
Trends and optimization opportunities within Teams Telephony
A future-proof choice
According to Tollring, the strengths of both Analytics 365 and Clobba are combined into one strategic solution. This creates a clear future path for existing users of both platforms. Tollring also continues to invest in Microsoft Teams-specific innovations, including new ways to keep queue activity insightful despite changes within Microsoft Graph.
The vision of 365 Angels
At 365 Angels, we believe that successful Teams Telephony goes beyond just calling. It's about insight, adoption, and continuous improvement. That's why we combine our solutions like 365 Phone Connect, 365 Phone Flow, and 365 Assistance with extensive reporting and analytics capabilities.
You can only improve what you measure.
The developments surrounding Analytics 365 and Clobba fit perfectly within our vision of a data-driven, people-oriented, and future-proof communication environment for organizations in the Netherlands and Belgium.
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